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Privacy Policy

 

Effective Date: 20 August 2025

At StoryMakerz , we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], in accordance with the Protection of Personal Information Act (POPIA), 2013.

By using our website or purchasing our products, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

  • Identity Information: Your name, ID number, date of birth

  • Contact Information: Email address, phone number, billing and shipping addresses

  • Payment Information: Credit/debit card details or bank account information (processed securely via our payment gateway provider)

  • Technical Data: IP address, browser type and version, time zone setting, and location

  • Usage Data: Information about how you use our website and services

  • Marketing Preferences: Your preferences in receiving marketing communications from us

2. How We Collect Your Information

We collect personal information:

  • Directly from you when you register, place an order, subscribe to a newsletter, or contact us

  • Automatically through cookies and similar technologies when you browse our site

  • From third-party services such as payment gateways or delivery providers

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your orders or account

  • Provide customer support

  • Improve our website and services

  • Send marketing and promotional material (if you’ve opted in)

  • Comply with legal and regulatory obligations

4. Sharing Your Information

We may share your information with:

  • Service providers involved in order processing, shipping, and payments

  • IT and system administration providers

  • Law enforcement or regulators if required by law

  • Third parties if our business is sold, merged, or acquired

We will never sell your personal information.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Understand how users interact with our site

You can manage your cookie preferences in your browser settings.

6. Security of Your Information

We take reasonable technical and organisational measures to secure your personal information from loss, misuse, and unauthorized access. However, no method of transmission over the Internet is 100% secure.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Object to the processing of your information

  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, contact us at [insert email address].

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting to our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

StoryMakerz
Email: sales@storymakerz.co.za
Phone: 064 534 0582
313 Rivonia Road, Sandton, Gauteng (Visit by appointment only)

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